All aboard!

Just Regional
Apr 3, 2020 3 mins read

This month David Hurdle’s regular column on public transport has moved online… with some helpful tips for anyone with questions about public transport…

Well, I never thought I’d be advising you not to use public transport but here we are in uncharted territory. It’s difficult to be up to date, but here are a few bits of advice at the time of writing, March 31:  

  • Bus timetables are severely reduced. The number 9 is now just three journeys a day, the 44 is hourly and the Coasthopper is every two hours.
  • Concessionary bus passes can be used before 9.30am.
  • There are no Sunday buses on any Sanders services.
  • Nationally the number of trains has been halved, although our Bittern Line remains hourly.
  • If you’ve already bought a train ticket from an operator and need to cancel your journey, you can usually get a full refund. The admin charge will be waived except for seasons.

From Monday, April 6, Sanders will not be taking cash payments on their buses until further notice.

Local Authority Bus Passes, contactless credit / debit card payments and mobile devices IE: Apple Pay will still be accepted as normal. and the company says that if this causes any difficulty, passengers should call Ian on 01263 712 800 or

  • Latest information:

Passenger Assist

(for when normality resumes)

This is the scheme on our railways for helping people with disabilities. From April 1 you can now book up to 10pm the day before travel. From April 2021 the notice period will be six hours and from April 2022 just two. By phoning, free from landlines, 0800 022 3720, or texting 60083 you can arrange to:

  • be met at a station entrance.
  • be helped to navigate the station and accompanied to your train.
  • be helped on and off trains.
  • be met from your train and taken to your next one or the station exit.
  • have your luggage conveyed.

Or you may prefer to contact Greater Anglia on 08000 28 28 78 (again, free from landlines). The train company you are travelling with will organise assistance for your entire journey, even if you travel with another one, or more, to complete your trip. For facilities at stations a new interactive map has been published at showing every station on the National Rail network.     

As well as the Disabled Persons Railcard there are also discounts for some non-holders – if you are registered blind or visually impaired and travelling with a companion, or if you use a wheelchair. I’m not sure many people know that. You are entitled to a 34pc or 50pc discount depending on the type of ticket; so is an adult travelling with you. If you have a visual impairment you need to take a document from a recognised institution (Social Services, local authority) confirming your impairment when buying your ticket and when travelling.

Greater Anglia is the first operator in the country to start accessibility courses for staff that meet the Rail Regulator’s new standards. All the trainers have disabilities themselves.

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