Award for Norwich estate agent

Norwich-based Reality scooped Gold for Best Estate Agent in the East of England category, beating off competition from seven other shortlisted agents in the region, after the firm scored an average consumer feedback rating of 97.18%.

Affectionately nicknamed by her clients as the ‘Kirstie Allsopp of Norwich’, founder of Reality, Lucy Carne, said, “We are absolutely thrilled. We pride ourselves on providing the highest level of customer service and after sales care and so to be recognised for all our hard work has been such a rewarding experience for the entire team here at Reality.”

It was a double celebration for Reality, which is also celebrating seven years in business. Using the money from the sale of her home, Lucy took a leap of faith and made a bold and brave move to launch what is today known as Reality. By establishing the business, at the time, Lucy was also able to offer employment to some of her then unemployed colleagues, who still work for the business today.

Lucy added, “Seven years on, we’ve grown from strength to strength, encompassing traditional values and a high level of customer care, this approach has offered reassurance to hundreds of local buyers and sellers during the peak of the recession and still to this day. It helps that we’re an independent estate agency and therefore able to adapt with the current demands and trends. We’d like to thank all of our customers who took the time to vote for us – we deeply appreciate all the praise and plaudits we’ve received.”

Lucy Carne with Phil Spencer